Most generator failures aren’t discovered until the power actually goes out — because that’s the only time anyone checks. Remote monitoring changes that. A connected monitoring device keeps watch on your unit around the clock and sends an alert the moment something needs attention — to you, and to us.
For convenience stores, gas stations, and multi-site operators, remote monitoring means one dashboard view across every location’s backup power status — instead of finding out a specific site’s generator has a problem only after an outage has already cost you refrigeration, fuel sales, or register uptime.
Remote monitoring is included with our Priority and Commercial maintenance plans, and available as an add-on to Basic plans. See Generator Maintenance Plans for full pricing and comparison.
Most monitoring devices use a cellular connection so they continue working even during a power outage or internet disruption — the exact time monitoring matters most. Wi-Fi-based options are also available depending on your unit and site.
Both. You’ll be notified of utility power loss and transfer events, as well as any fault condition, low battery, or failed exercise cycle detected on the generator itself.
Both, if you choose. Monitoring can be configured so alerts go to you, to DisplayMax, or both — so we can reach out proactively if something needs a service visit.
Yes, in most cases, regardless of brand or original installer, provided the unit’s control board supports a monitoring connection. We’ll confirm compatibility during an inspection.
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